Crandall Fitness Shipping
How does shipping through freight/LTL work?
Unlike shipping through companies like USPS, FEDEX or UPS, freight is a little different, so here are a few things you need to know:
Address changes: if the delivery address is incorrect, let us know ASAP, BEFORE we ship out your order. Please note there will be a fee incurred with address changes no matter where your order is during the delivery process.
You need to be reachable: that means a valid phone number for the freight company to schedule a delivery window (usually 2-4 hours) with you 24 hours in advance. If they cannot reach you, they will hold your order for 48 hours, and then it will be shipped back to us. You will be responsible for the charges, the return shipping, and any other fees associated.
You also have to be present: deliveries will not be made if someone is not present to sign for the shipment. When you sign off on the shipment, you re acknowledging the complete, delivered order. Please inspect your order immediately upon delivery. Make sure that items are not missing and that the packaging has not been tampered with. If anything is damaged/missing, make note of it on the delivery receipt and document any evidence or we will not be able to process any refunds/exchanges.
Deliveries happen on weekdays: most deliveries are done Monday-Friday during business hours.
Make sure there’s enough space: deliveries may come in a normal truck all the way up to a 60ft truck. Generally for all orders, we do notify the freight company that they are delivering to residential addresses, but please make sure that your address can accommodate a large vehicle. If you cannot accommodate this kind of delivery, be sure to notify us of a suitable address BEFORE your order ships. You are responsible for any holding, reconsignment, return shipping, or other charges associated with your order if the rules states above are not followed.
Curbside delivery: freight/LTL deliveries are always curbside. They are not required to deliver inside your garage, home, or anywhere that is not curbside. Usually the driver will deliver your order at the end of your driveway, but it is at their discretion. If you need help, we recommend arranging a buddy to come help.